Heritage Insurance Brokers believe in complete transparency with our customers.
WHY DO BROKERS CHARGE FEES?
Simply, there is a cost to all brokers for processing your insurance documents. We apply an administration charge to cover costs incurred when setting up your new policy with an insurer. Likewise should you make a change to your policy there is a cost associated because even small things, such as a change of address or occupation, could alter the risk. This requires a recalculation of your premium.
To make everything transparent and fair for you, we have a fixed fee structure that applies to all customers. We also believe it is unethical to increase charges based on the premium you pay. This is why our fees are fixed for everyone from the moment you become a Heritage customer.
Our fixed fees are as follows:
- New Policy/Renewal: £30
- Mid-term adjustment (any change to your policy): £25
- Duplicate documents: £20
- Cancellation: £30
This is, by law, a minimum of 14 days in the UK. You will still be charged for the time the vehicle was on cover, as you may have driven the vehicle during that time. Insurance brokers can ask for a charge additionally, however Heritage Insurance Brokers do not.
WHY ARE THERE COSTS FOR CANCELLING?
As with any financial agreement, if you decide to cancel your insurance before it has run its term there will be a cancellation charge. This charge will cover the cost of the administration required to ensure your insurance liability for the vehicle is discharged. In addition, the insurance company themselves will have a structure in place the shows how refunds are calculated. Part of the cancellation process will include Heritage finding out for you what that cost will be.
“Even in these difficult times it was reassuring to have a friendly voice on the phone to sort my policy out. Top marks again for making a chore a pleasure.” – 5 stars, single vehicle insurance customer.
Top marks for making a chore a pleasure
“Excellent service. Could not be easier to renew my insurance policy. Would recommend to anyone.” – 5 stars, multi car customer
Could not be easier
“The lady who dealt with me was exceptionally helpful. Listening to all my requirements and responding to all my needs. Thank you” – 5 stars, multi car customer
“30 years with the same insurer because they are the best all round. Thanks.” – 4 stars, single vehicle insurance customer
30 years with the same insurer
“Very helpful staff. I dealt with Faisal and Emmanuel. Please thank them from me.” – 5 stars, single vehicle insurance customer
Very helpful staff
“Spoke to 2 different staff and both very helpful, especially as they were both working from home due to the lockdown.” – 5 stars, multi car customer
Very helpful, especially as they were working from home
“Have been with Heritage for ten yrs, and I have always had good efficient service, at a realistic price. The staff are very polite and helpful, Will keep using them :-)” – 5 stars, single vehicle insurance customer