HOW TO MAKE A CLAIM
If you need to make a claim on your classic car insurance or multi car policy with us, you should contact your insurer direct in the first instance. Many insurers will offer a 24-hour claims line that you can telephone, which you can find on your policy documents.
If you don’t have your insurer’s details to hand or can’t get through to them, you can contact us and we’ll aim to get your claim started as quickly as possible.
You can reach us on Monday to Friday 8:30am to 5:30pm and on Saturdays 9:00am to 1:00pm.
If you have ALPS motor legal insurance, you can call their 24-hour claims line on 0121 248 9477.
SEND US A MESSAGE
If you need to make a claim and want to send us details of your claim by email, you can do so below. Please note we aim to respond within 24 hours, but this may take longer if you email us at the weekend. It is always best to call where possible.
WHAT NUMBER DO I CALL IF MY CAR BREAKS DOWN?
For assistance in the event of a breakdown, please call 0333 333 9711. Please note that you may be charged for the call if you use a mobile phone. If you are outside the UK, please call +44 (0) 1444 442044.
Text messaging is available for use by deaf, hard of hearing or speech-impaired customers. Please text the word “Breakdown” to +44 (0) 7786 202671.
MY CAR HAS BEEN REPAIRED AND THE GARAGE HAS ASKED ME TO PAY THE POLICY EXCESS – SHOULD I PAY THEM?
In most cases, if you have asked the garage to repair your car following an insurance claim, then you would pay the excess to the garage. Make sure you get a receipt for the payment as insurers will want to see proof of payment in the event you need to reclaim your excess. If you are at all unsure, contact your insurer when you put the car in for repair.
I’VE HAD AN ACCIDENT – DO I NEED TO REPORT IT TO THE POLICE?
Most people know that failing to stop after an accident is an offence. The rules are less clear about reporting accidents to the police.
In the main, you should always report an accident to the police if:
- Someone is injured in the incident (you should call 999 in this instance)
- An animal is injured
- Someone else’s property is damaged
- A bollard, streetlamp, or other item of street furniture or the road surface is damaged
HOW DO I ACCESS MY CLAIMS HISTORY?
We can send you a list of the claims we have on record for you. Contact our customer service team on 0121 246 5050 and we’ll be happy to help you with this information. Alternatively, send us a message below.