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Contact us

If you want to get in touch, you can call our team Monday-Thursday 08.30 to 19.00, Friday 08.30 to 18.00 and Saturday 09.00 to 13.00 or send us a message by using the form at the bottom of this page. Alternatively you can email us at the address next to the appropriate team.

Get in touch by email

Single Vehicle Insurance

If you are not currently a customer looking for a quote, call us and we will be happy to help.

0121 246 6060




Multi Car Insurance

Bring all of your vehicles together with a tailor-made policy. Contact our Multi Car team to explore how putting all your vehicles under one policy is the future.

Customer Service

For anything to do with your existing policy for example, a change of address or car, contact our Customer Service team.

Need to make a claim?

Talk to our team to get your claim underway and processed smoothly. Please note, our claims team is only available weekdays.

0121 246 9090

For all other times, you can call 0845 260 9940 for assistance.


Need to be rescued?

If you need assistance because your vehicle has broken down, call us on one of the following numbers depending on where you are.

0333 333 9711
(9am – 5pm Mon to Fri)
0044 1444 442044
(Outside the UK, but within Europe Call above)

For customers who are hard-of-hearing or are speech impaired, please text the word ‘breakdown’ to 0044 7786 202671

Time to Renew?

If you need to renew your policy within the next 28 days call our Renewal team who will make sure you get the best possible cover, every year.

0121 246 5050
(Within UK)


Looking for commercial insurance?

Heritage Insurance Services specialise in private insurance but the good news is our sister brand, Tradesure, specialises in commercial insurance. Call Tradesure for a no-obligation quote.

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