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Heritage Car Insurance 4 Vicarage Road Edgbaston Birmingham B15 3ES
Christmas Opening Hours 2023
| Date | Working hours |
| Thursday 21st December 2023 | 8:30am – 12pm |
| Friday 22nd December to Tuesday 26th December 2023 | Closed |
| Wednesday 27th December to Friday 29th December 2023 | 8:30am – 2pm |
| Saturday 30th December 2023 to Monday 1st January 2024 | Closed |
| Tuesday 2nd January 2024 | 8:30am – 5:30pm (Back to normal) |
OFFICE OPENING HOURS
Our office opening hours are:
Monday to Friday 8:30am to 5:30pm
Saturdays 9am to 1pm
GIVE US A CALL
24HR CLAIMS LINE
If you have ALPS motor legal insurance, you can access their claims service on the 24/hour line below:
0121 248 9477
If you do not have ALPS motor legal cover, please refer to your policy documents for the number to call for claims.
SEND US A MESSAGE
Send us a message below and our team will contact you as soon as possible. For urgent matters, we recommend calling the office on 0121 248 9229 during office hours.
If you need to make a claim, please call our 24-hour claims line on 0121 248 9477.
SALES & CUSTOMER SERVICE
Our team are available Monday – Friday, 8:30am – 5:30pm and Saturdays 9am – 1pm.
service@heritagecarinsurance.co.uk
NEED TO MAKE A CLAIM?
The best way to make a claim is to contact your insurer directly, using the phone number on your policy documents. If you have ALPS motor legal cover, you can call the 24-hour claims line listed below.
ALPS MOTOR LEGAL 24HR CLAIMS LINE: 0121 248 9477
You can also talk to our team for help to get your claim underway, but please note that we are only available on weekdays 8:30am – 5:30pm and Saturdays 9am – 1pm.
HERITAGE OFFICE NUMBER: 0121 246 5050
IF YOU’VE BROKEN DOWN
If your vehicle has broken down, call the UK or EU breakdown service number below depending on where you are.
In the UK: 0121 248 3709
Outside the UK but within Europe: 0044 1444 442044
Or text the word ‘breakdown’ to: 0044 7786 202671 (this is a more accessible option for the hard-of-hearing or speech-impaired)
These breakdown helplines are 24 hours
TO RENEW YOUR POLICY
To renew your policy or check any details about your renewal, send us a message below or call us on 0121 246 5050. If you’ve already received your renewal details, you can renew online here.
Contact us
Send us a message by selecting ‘Contact us’ from the options below. We aim to respond to all queries sent before 5pm the same working day in the week, and the next working day if you message us in the evening or at the weekend.