Coronavirus response: how we are continuing to serve our customers

At this time of uncertainty, our focus is on making sure we can continue to serve our customers, helping you to maintain continuity of cover for your vehicles and doing our best to provide a good level of service.

WHAT WE ARE DOING

As a business we are still open and available to provide quotes and arrange insurance cover for you. Our staff are working from home to make sure we can arrange the cover you need. 

In line with the latest Government advice, we have closed our physical office until we are advised it is considered safe for people to travel to work again. Our staff will be working from home until further notice.

WHAT TO EXPECT

Our phone lines will remain open from Monday to Friday 8:30am-5:30pm, and Saturdays 9am-1pm.

We will continue to send out renewal invitations 3 weeks from your renewal date, so that you have enough time to consider your cover needs and get in touch with us if there is anything you need to change.

You can now renew online once you have your renewal invitation, using our easy online portal.

The insurance industry like other areas of business is being affected by changes being made in response to coronavirus. A number of the insurers we work with have moved their staff to home working, and this is likely to slow down the rate at which business can be processed. We are working closely with our insurers to keep lines of communication open, and to prioritise keeping people covered and their vehicles protected.

We are still working at capacity at this moment, and while that may change, we have plans in place to ensure continuity of business and to prioritise our customers’ needs. Please be patient if your quote or renewal takes a little longer than usual – we will do our very best to get you the cover you need, and will keep you informed at every step of the process.

WHO TO CONTACT

Our phone lines will remain open during the below hours:

Monday – Friday 8:30am – 5:30pm

Saturday 9am – 1pm

For renewals, new policies, and any other important queries, you can call us on 0121 248 9229 or email enquiries@heritagecarinsurance.co.uk

For claims, call 0121 246 9090. You can also email claims@heritagecarinsurance.co.uk

SEND US A MESSAGE BELOW

Our priority is protecting you and your vehicle

If you have questions about cover during this period, we have compiled some frequently asked questions here. You can also call or email us on the details above.

We will further update you if there are any changes to the way we provide our service. In the meantime, please don’t hesitate to contact us if you have any questions or concerns about your insurance.

With best wishes,

 

Mark Wilkinson

Managing Director