HOW TO MAKE A CLAIM
If you need to make a claim on your classic car insurance or multi car policy with us, you’ll be in safe hands. Heritage Insurance has partnered with iRevolution Claims as our dedicated claims handlers, meaning expert support is available to you 24 hours a day, 7 days a week, every day of the year.
To make a claim, please call our iRevolution Claims Support Helpline directly on 0330 551 1386. This number connects you straight through to the iRevolution Claims team, who will manage your claim from start to finish, from investigating and confirming liability, to arranging a replacement vehicle, coordinating repairs, and handling all third-party insurer communications on your behalf.
If you need further assistance or have any questions, our team is here to help. You can reach us on Monday to Friday 8:30am to 5:30pm and on Saturdays 9:00am to 1:00pm on 0121 246 5050, or fill in the form below and we will get back to you as soon as possible.
Want to find out more about our partnership with iRevolution Claims? Read the full announcement here.
SEND US A MESSAGE
If you would prefer to contact us by email, please fill in the form below and we will aim to respond within 24 hours. Please note this may take longer if you contact us over the weekend. It is always best to call where possible.
WHAT HAPPENS AFTER I MAKE A CLAIM?
Once you have called the iRevolution Claims Support Helpline on 0330 551 1386, their team will take care of everything on your behalf. This includes investigating your claim, confirming liability, arranging a replacement vehicle where applicable, coordinating repairs with trusted specialists, and managing all communications with third-party insurers. Where legal support is required, they will connect you with the right help. You will be kept informed every step of the way.
MY CAR HAS BEEN REPAIRED AND THE GARAGE HAS ASKED ME TO PAY THE POLICY EXCESS — SHOULD I PAY THEM?
In most cases, if you have asked the garage to repair your car following an insurance claim, then you would pay the excess to the garage. Make sure you get a receipt for the payment as insurers will want to see proof of payment in the event you need to reclaim your excess. If you are at all unsure, please call us on 0121 246 5050 and we will be happy to help.
I’VE HAD AN ACCIDENT – DO I NEED TO REPORT IT TO THE POLICE?
Most people know that failing to stop after an accident is an offence. The rules are less clear about reporting accidents to the police.
In the main, you should always report an accident to the police if:
- Someone is injured in the incident (you should call 999 in this instance)
- An animal is injured
- Someone else’s property is damaged
- A bollard, streetlamp, or other item of street furniture or the road surface is damaged
HOW DO I ACCESS MY CLAIMS HISTORY?
We can send you a list of the claims we have on record for you. Contact our customer service team on 0121 246 5050 and we will be happy to help.
Make a Claim / Claims Enquiry
Very good price for my classic VW campervan. New quote was the same as last year so can't complain at all. Added breakdown and recovery for a good price that beat AA by a long way. Very helpful staff on the phone. Excellent service.
Contact us
In the first instance of contacting us in regards to making a claim, please call us on 0121 248 9229. Or, send us a message instead.