HOW TO MAKE A CLAIM
If you need to make a claim on your classic car insurance, in the first instance you should contact your insurer direct.
If you don’t have your insurer’s details to hand or can’t get through to them, you can contact us and we’ll aim to get your claim started as quickly as possible.
You can reach us on 0121 246 9090, Monday to Friday 8:30am to 5:30pm and on Saturdays 09:00am to 1:00pm.
Outside of these hours, please call our 24 hour claims line on 0121 248 9477.
SEND US AN EMAIL
If you need to make a claim and want to send us details of your claim by email, you can do so below. Please note we aim to respond within 24 hours, but this may take longer if you email us at the weekend.
For rapid claims handling, we recommend always calling the claims line on 0121 248 9477 in the first instance.
“Even in these difficult times it was reassuring to have a friendly voice on the phone to sort my policy out. Top marks again for making a chore a pleasure.” – 5 stars, single vehicle insurance customer.
Top marks for making a chore a pleasure
“Excellent service. Could not be easier to renew my insurance policy. Would recommend to anyone.” – 5 stars, multi car customer
Could not be easier
“The lady who dealt with me was exceptionally helpful. Listening to all my requirements and responding to all my needs. Thank you” – 5 stars, multi car customer
“30 years with the same insurer because they are the best all round. Thanks.” – 4 stars, single vehicle insurance customer
30 years with the same insurer
“Very helpful staff. I dealt with Faisal and Emmanuel. Please thank them from me.” – 5 stars, single vehicle insurance customer
Very helpful staff
“Spoke to 2 different staff and both very helpful, especially as they were both working from home due to the lockdown.” – 5 stars, multi car customer
Very helpful, especially as they were working from home
“Have been with Heritage for ten yrs, and I have always had good efficient service, at a realistic price. The staff are very polite and helpful, Will keep using them :-)” – 5 stars, single vehicle insurance customer