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Heritage Insurance Brokers reviews

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Feedback for Heritage Insurance Brokers has been compiled from 298 customer reviews

Date Product Score Customer Comment

PC

  • Customer also bought: .... :
  • PC
Service:++

Yes I would 100% as the gentleman who I spoke with on the phone was extremely helpful and obviously not reading from a script like most people on the phone do from these companies. His name was Robert I think.

FL

  • Customer also bought: .... :
  • FL
Service:++

It was a pleasure to deal with them.

PC

  • Customer also bought: .... :
  • PC
Service:+

knowledgeable helpful staff but had to try and sell me other products I am not interested in

FL

  • Customer also bought: .... :
  • FL
Service:++

Good customer service

FL

  • Customer also bought: .... :
  • FL
Service:++

Really good price for my three Rovers.

FL

  • Customer also bought: .... :
  • FL
Service:+

The service is fine but I dropped a star because of the upselling every time you renew an insurance, all brokers do this but it can be a tad tiresome!

FL

  • Customer also bought: .... :
  • FL
Service:++

Good

FL

  • Customer also bought: .... :
  • FL
Service:--

I agreed the new Premium and paid on 27/09/18.I requested the documents to be sent by post. So far Nothing !!

FL

  • Customer also bought: .... :
  • FL
Service:-

The insurance policy is good, but having to work out how to print ones certificate of insurance on a computer STINKS. Not everyone is tech-savvy. They will post you a copy for £10. I would rather go elsewhere, even if I pay more, as a matter of principle.

The postal copy did not arrive.

A four-lettered word to Heritage! I wonder if has occurred to them that making the customer angry will detract more from their business than saving a postage stamp will contribute. I guess they may bleat in defence, that they are helping the environment (!!!) but if that were true, there would not be a surcharge.

A disgruntled customer, who regrets having just renewed his policy.

PC

  • Customer also bought: .... :
  • PC
Service:+

Very helpful staff, found me the best deal...I'm very happy!!

FL

  • Customer also bought: .... :
  • FL
Service:-

I sill haven't received my documents over 1 week

PC

  • Customer also bought: .... :
  • PC
Service:+

Good on the phone but already have insurance on 2 other vehicles. I have recomended them to others. Their downfall is sending out the paperwork, I am still waiting for the documents to be emailed to me.

PC

  • Customer also bought: .... :
  • PC
Service:++

I've just incepted a Classic Car Policy through yourselves and have had a number of interactions with your staff over the phone this week. As a Managing Director of a large International Insurance Broker with 38 years experience in of broking and underwriting, I felt compelled to congratulate your staff on their professional, friendly and courteous responses to my calls. Keep it up!

PC

  • Customer also bought: .... :
  • PC
Service:++

They could not have been more understanding or helpful.

FL

  • Customer also bought: .... :
  • FL
Service:++

No hard sales pressure so can think about the decision
Great all inclusive packages
No jargon
Great to deal with, know there job and made it so simple

PC

  • Customer also bought: .... :
  • PC
Service:++

Quick and easy to get to Insure my camper

PC

  • Customer also bought: .... :
  • PC
Service:++

Forgrt Lancaster or footman James! After trying multiple other classic car brokers heritage were able to link up a policy that matches my age and car to a very affordable price very happy with there service and after care!

FL

  • Customer also bought: .... :
  • FL
Service:++

Just good you can talk and they listen and you end up with the bisuness we both win

FL

  • Customer also bought: .... :
  • FL
Service:++

Parminder was extremely helpful, went through the options open to me and secured a good price

FL

  • Customer also bought: .... :
  • FL
Service:+

service good, only a little issue with an email not received