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Heritage Classic Car Insurance reviews

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Feedback for Heritage Classic Car Insurance has been compiled from 349 customer reviews

Date Product Score Customer Comment

PC

Service:++

Very Competitive helpful service.

PC

Service:+

Good service but could not match the cover from another insurance quote. I have decided to stay this year but I would like a better deal in the future. If the insurance companies quoted there best prices it would save us searching around and stay loyal to one.

PC

Service:++

The young lady on the phone couldn't have been more helpful, although for reasons of mine the previous policy had lapsed. She talked me through all the options and all my questions were answered fully and without bias. She even changed the actual insurance provider to the one I had before because she explained it and I thought I was getting a better deal.


On 05-May-2017 the supplier responded:
We are glad we were able to help you. We will pass on your kind comment to the team. Regards, Heritage Car Insurance.

FL

Service:--

If the company employees replied to emails or returned telephone calls they may compete better against the red hot competitors out there.They tried to scam me on my renewal by quoting about 20% more than I could get a like for like quote from the internet sites. I finally got a competitive quote from your client. When I tried to take up the offer and pay, I emailed, no reply. I telephoned, "someone will call you back". They didn't. I did it again and again. On the 4th attempt I told them that this would be the last time I would contact them.I was allowed to pay. I received no confirmation ....days later, I rang to check that I was insured. They emailed me the policy.

I am sure you get the picture, but I doubt anybody will take notice. Management must know about this , poor service but allow it to continue

Regards

Jim


On 25-Apr-2017 the supplier responded:
I am very sorry to hear about your experience renewing your policy with Heritage Car Insurance. I will be passing your comment to the relevant manager who will look at why we fell short of our own expectations and they will get in touch with you. We always aim to deliver the highest level of customer service but on those ocassions we don't, we welcome feedback that we can use to improve the experience of all customers. Kind regards, Heritage Car Insurance

PC

Service:++

Quite simply everything. From quote with "My personal advisor" to paying for the policy over the phone.

FL

Service:++

Helpful and informative

PC

Service:++

Heritage are a please to deal with, the customer service is a 10/10

PC

Service:++

Great service at competitive price


On 13-Apr-2017 the supplier responded:
Thank you Frank. High praise indeed.

Kind regards,

Heritage Marketing Manager


On 13-Apr-2017 the customer added:
I do try to give praise where it is due - just as long as the premium doesn;t go up next year!

See this exchange on Feefo

FL

Service:++

Very good service advice me about putting both my cars on one policy to
Save my money

PC

Service:++

Very good, have used heritage before , and will again.


On 13-Apr-2017 the supplier responded:
Many thanks. It is always nice to hear from customers who come back.

Kind regards,

Heritage Marketing Manager

PC

Service:++

Tristan Berry was very helpful and efficient, what I liked most was the speed that he delt with my enquiry to a satisfactory conclusion. 10 out of 10 !


On 13-Apr-2017 the supplier responded:
Many thanks for your kind words. I will pass on your comment to Tristan and his manager.

Kind regards,

R Vaughan
Heritage Marketing Manager

PC

Service:++

Very helpful & straight forward to deal with. An easy transaction to execute. Will use them again for other vehicles next year


On 13-Apr-2017 the supplier responded:
Many thanks, this is exactly how we like our customers to feel. We look forward to welcoming your business next year.

Kind regards,


Heritage Marketing Manager

PC

Service:+

Promt response and friendly approach

FL

Service:++

An outstanding service. All staff were efficient ,helpful and friendly
Everything was clearly explained and prices were very competitive


On 13-Apr-2017 the supplier responded:
Many thanks for your kind words.

Regards,

R Vaughan
Heritage Marketing Manager

FL

Service:++

Nice to deal with ,friendly. Knowledgeable about my vehicles.

PC

Service:++

I have been with Heritage on and off for about 20 years and never once have had a complaint,friendly and professional staff who always cater for my personal needs also very competitive with there prices ie my 6 litre 1956 Cadillac £104 fully comp for the year


On 13-Apr-2017 the supplier responded:
Thank you very much for your continued business. I don't think there is anything else to add. I will pass this on to our team.

Kind regards,

R Vaughan
Heritage Marketing Manager

FL

Service:++

Brilliant service highly recommended

PC

Service:-

The service was fine although I was a bit put out by having to supply further photographic evidence, which only clarified information already provided. It made me feel that Heritage didn't either believe or trust me. Hopefully I won't have to go through this procedure at renewal time.


On 13-Apr-2017 the supplier responded:
I am sorry to hear that you felt that way. As part of our hassle-free Agreed Valuation photographic evidence is required by our underwriters to establish the condition of the vehicle. It also helps in the event of total loss claim. Unlike us, many insurers treat this as an additional service and accordingly charge a fee. Rest assured you won't have to do this again at your first renewal however, underwriters will usually require photographic evidence every two years or when you need to adjust the Agreed Valuation, whichever is sooner.


Kind regards,

Heritage Marketing Manager

PC

Service:++

I have never needed to make a claim as yet so I cannot in all honesty give a grading on that basis. But insurance with you is always quickly sorted and no problems insuring my vehicle in the last gosh 7 years plus. Always a competitive quote.

Thanking you for that!!


On 13-Apr-2017 the supplier responded:
Thank you for your kind comment. Seven years plus is a testament to the team we have here and we look forward to covering you and your cars for another claim free seven plus years.

Kind regards,

R Vaughan
Marketing Manager

FL

Service:++

Great service all round

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