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What is Personal Client Managed Service (PCM)?

In short, you will primarily have one contact who will look after you while you are a customer at Heritage. We get to know our customers and their needs. The hassle of listening to an automated service and then being forwarded to the correct department is officially over. You’re not just a number in a queue to us.

We believe in delivering great service, not just good, but great. We know that it is important to be efficient, swift and responsive. We aim to speak to our customers within a few rings, and we listen to our customers. After all, it isn’t just a car to you, it means so much more.

Offer the best possible features, benefits & discounts

Our Personal Client Managers can offer the best possible classic car features, benefits and discounts. We’ve been insuring classic cars for over 50 years now. It was Chris Wilkinson, the founder of Heritage Insurance, who started the classic car insurance scheme many many years ago, so we genuinely can help. We work with several large insurers like Zenith Insurance, Highway Insurance, Hiscox Insurance and Sompo Canopius Insurance to bring you discounts and a tailored classic car insurance policy. Not only that, but we also offer a modified 4×4 scheme aimed to support the true offroader who needs to be around mud on the weekends.

Why you can trust us

Currently we insure and cover over 28,000 customers, who trust us to deliver expert service and advice when needed. One of our own clients, Christopher Jayne, tells us about his opinion on our Personal Client Managed service:

“I would say that my Personal Client Manager Jayne is very efficient and trust worthy, Heritage’s personal service on a one to one basis is fantastic… I have now been with Heritage 8 to 9 years and I would recommend them to anybody, I’ve had no problems at all.”

Secret to our success

We believe the secret to our success is the fact we’re a family owned car insurance company. We have family values, we understand our customers and want them to feel cared for. We genuinely value and respect our customers and go out of way to ensure they are satisfied with us. We are even happy to offer advice regarding other insurance matters when we’re asked. After all, insurance is a must but it can be overwhelming. Why not ask someone with more expertise?

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Heritage Insurance Brokers is a brand name of Norton Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority (FRN 769110). Norton Insurance Brokers Limited is registered in England & Wales, company number 09908568.

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