Meet Stanley: Heritage’s Classic Car Chatbot
Most car chatbots are built to answer questions and nothing else. Stanley is built to have a conversation, the kind you’d have with someone at a classic car show who happens to know rather more than you expected, and wants to know about your car in return.
Stanley talks classic and performance cars all day, every day. Tell him what you’re driving, what you’re restoring, or what you’re thinking of buying, and he’ll meet you at the right level, whether that’s a first modern classic or a multi-car collection. He knows the difference between a project car conversation and a collector’s conversation, and he won’t talk to either as if they’re the other.
Stanley talks classic and performance cars all day, every day. Tell him what you’re driving, what you’re restoring, or what you’re thinking of buying, and he’ll meet you at the right level, whether that’s a first modern classic or a multi-car collection. He covers classic cars pre-1990, modern classics from the 90s through the 2010s, and performance and sports cars across British, European, American and Japanese marques, restoration pitfalls, what a car is really worth right now, what tends to go wrong on a specific model, and where to source parts.
He’s honest about the edges of his own knowledge, and if a question needs a Heritage advisor’s input, he’ll say so plainly rather than guess. Stanley mentions Heritage cover when it’s genuinely relevant to what you’re telling him, not on a script, and he won’t bring it up twice in the same conversation unless you ask.
Very good price for my classic VW campervan. New quote was the same as last year so can't complain at all. Added breakdown and recovery for a good price that beat AA by a long way. Very helpful staff on the phone. Excellent service.
I have recently been in contact with Heritage Insurance Brokers, who I have had my classic 1960 Morris Mini Minor insured through for many years. I wanted to increase the agreed value. The team were most helpful. A gave them a history oqr the car and provided 6 photographs of the car including the interior, engine bay etc. Within two days they cam back to me agreeing the value I wanted at a very satisfctory premium
Questions To You May Have About Stanley
Yes, there is a random limit, which is enough for a genuinely detailed conversation. Stanley will flag it before you hit the limit rather than cutting you off without warning. The limit does renew after a day.
No. Stanley talks about classic cars and how classic car cover generally works, but he doesn’t confirm specific policy details, quote a premium, or handle a claim. If any of that comes up, he’ll offer to arrange a callback from the Heritage team or point you to WhatsApp or the phone line directly.
No, and he won’t try to. For anything claims-related, please contact directly to IREV, our dedicated claim handlers open 24/7: 0330 551 1386 so you’re speaking to someone who can actually act on it.
Classic cars from before 1990, modern classics from the 90s onward, and performance and sports cars generally, across British, European, American and Japanese marques. If a question strays into genuinely obscure territory, Stanley will tell you where his knowledge runs thin rather than guess.
He can talk through what moves a valuation: condition, provenance, service history, matching numbers, current market appetite. He won’t give you a number to insure against. For that, Heritage assesses agreed value at the point of quotation.
Yes. If you’d rather speak to someone directly, Stanley can take your preferred date and time and pass it to the Heritage team, who aim to respond the same working day during office hours.
Your conversation isn’t private in the sense of being just between you and Stanley. The Heritage team has access to it, which is exactly what allows someone to step in and pick up the conversation directly if it’s escalated to them, rather than you having to repeat everything from scratch.